Cancellation Policy

Including for re-scheduling & missed appointments

We understand that there are times when you may need to cancel or re-arrange an appointment at short notice and we will always try to accommodate re-scheduling requests as best we can.

The special clinics that we run take place intermittently and the specialist practitioners sometimes travel many hours in order to be available for consultation at our clinic. For these clinics, late cancellations often do not allow time for other patients to fill the new vacancy. Accordingly, we are regrettably obliged to charge a fee for lost appointments, as outlined below.

 

Visiting Specialists

Cancellations made less than 24 hours before the appointment will incur a charge of 100% of the consultation fee.

Cancellations made between 72 and 24 hours prior to the appointment will incur a charge of 50% of the consultation fee.

Cancellations made more than 72 hours before the appointment will incur no charge.

 

Physiotherapy Appointments

Cancellations made less than 24 hours before the appointment will incur a charge of 100% of the consultation fee.

Cancellations made more than 24 hours before the appointment will incur no charge.

 

Family Doctor Appointments

Cancellations do not incur a fee but please call ahead if you need to cancel so that we can optimise our doctors’ appointment times.